|Local (Vancouver - Burnaby - Richmond - Coquitlam - Surrey)||$7.99||Next Day to 2 Days (weekends included)|
|United States||$9.99||5-6 Business Days|
|Canada||$14.99||2-3 Business Days|
|International||$19.99||5-10 Business Days|
Please note: Shipping rates are based on the desired date you request along with your order. If there is no desired date available; we will try our best to remind you to submit it, if not - we will prioritize and fulfill orders according to orders that have the desired date requests.
Our products are shipped from our warehouse in Canada.
United States orders will be shipped via USPS
Canadian orders will be shipped via Canada Post.
International orders will be shipped via Canada Post or USPS.
Please acknowledge that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. All products are hand-crafted and our preparation time takes 1-2 days. This is an estimate, and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
Urgent Order Requests: Please contact us via e-mail and we will try our best to accommodate your request.
Please note once packages are given for delivery from our facility, it will be Canada Post or USPS’ responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon. You agree and accept that we are released from all liabilities in relation to incorrect addresses, delayed or lost packages.
Packages will be delivered by Canada Post or USPS. Upon request, we will provide our shipping receipt confirming proof of delivery on our end. Once packages are provided to the postal office, we will notify you with confirmation of delivery.
Please note once packages are given for delivery from our facility, it will be the appropriate postal office’s responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon. If using our non-tracking services, you agree and accept that we are released from all liabilities in relation to our non-tracking services.
Shipments to UAE must be a PO Box address and must include a telephone number. We will not be liable for any returned or delayed shipments.
*International shipping can sometimes can longer due to delays and unforeseen reasons. Custom taxes or duties may be charged to the recipient of the package. The recipient will be responsible for any customs or import duties once the parcel reaches its destination country.
Please note: We cannot guarantee delivery times as it is within our control. Please refer to your tracking number to track your package or contact the appropriate courier company. It is your responsibly to contact the courier agent for an update.
If delivery is unsuccessful and is returned to us (including incorrect address purposes), we are not responsible or liable for future shipping costs.
A shipping cost will apply for another attempt of delivery.
Courier Phone Numbers and Websites:
USPS: Call +1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service. (www.usps.com)
Canada Post: Call +1-866-607-6301 (www.canadapost.ca)
REFUNDS AND EXCHANGES
We do not accept refunds or exchanges. If in the rare event that the flowers are damaged, please contact us by email, email@example.com or phone, 1-800-317-3615.