Shipping

We offer FREE PICK UP at our Metrotown Mall and Guildford Town Centre locations for all online orders. These methods can be selected upon the shipping page. Once you place your order and when your item is made, we will further email you for pick up.

LOCATION

COST

HOW LONG?

NOTES

LOCAL

(Vancouver/Burnaby/Richmond)

$9.99

2-3 business days

You cannot select a specific delivery date with this option

LOCAL EXPRESS

Same day or specific date delivery requests

(Vancouver/Burnaby/Richmond)

 

$22.00

Same day or specific date delivery requests

Order by 10am for same day delivery

STANDARD

(Coquitlam/Langley/Surrey/New West/Delta/North Van)

$13.99

2-3 business days

You cannot select a specific delivery date with this option

STANDARD

Same day or specific date delivery requests

(Coquitlam/Langley/Surrey/New West/Delta/North Van)

$29.00

Same day or specific date delivery requests

Order by 10am for same day delivery

Canada Shipping

$17.99

4-8 business days

A specific delivery date cannot be requested as we cannot control transit time. For quicker service, please contact us for a specific quote

USA Shipping

$19.99

4-8 business days

A specific delivery date cannot be requested as we cannot control transit time. For quicker service, please contact us for a specific quote

Rest Of The World

$29.00

8-20 business days

A specific delivery date cannot be requested as we cannot control transit time. For quicker service, please contact us for a specific quote

 

 

Please note:  For delivery options selected without a specific delivery date, subject to how busy we are, these dates may be faster or slower as per noted above. 


Our products are shipped from our retail stores in Metrotown Mall. Burnaby or Guildford Town Centre, Surrey (Canada)
United States orders will be shipped via Canada Post or USPS
Canadian orders will be shipped via Canada Post.
International orders will be shipped via Canada Post or USPS.

Please acknowledge that you will receive your order based on your business days via location, from the date that it is shipped out, not necessarily from the date that it is placed. All products are hand-crafted and our preparation time takes 1-2 days. This is an estimate, and does not include weekends or holidays. 

Urgent Order Requests: Please contact us via e-mail or phone and we will try our best to accommodate your request.
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TRACKING:
Please note once packages are given for delivery from our facility, it will be Canada Post or USPS’ responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon. You agree and accept that we are released from all liabilities in relation to incorrect addresses, delayed or lost packages.


Packages will be delivered by Canada Post or USPS. 


Please note once packages are given for delivery from our facility, it will be the appropriate postal office’s responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon. If using our non-tracking services, you agree and accept that we are released from all liabilities in relation to our non-tracking services.
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International Orders:

Shipments to UAE must be a PO Box address and must include a telephone number. We will not be liable for any returned or delayed shipments.

*International shipping can sometimes can longer due to delays and unforeseen reasons. Custom taxes or duties may be charged to the recipient of the package. The recipient will be responsible for any customs or import duties once the parcel reaches its destination country.
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Please note: We cannot guarantee delivery times as it is within our control. Please refer to your tracking number to track your package or contact the appropriate courier company. It is your responsibly to contact the courier agent for an update.

If delivery is unsuccessful and is returned to us (including incorrect address purposes), we are not responsible or liable for future shipping costs.

A shipping cost will apply for another attempt of delivery.
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Courier Phone Numbers and Websites:

USPS: Call +1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service. (www.usps.com)
Canada Post: Call +1-866-607-6301 (www.canadapost.ca)

REFUNDS 
We do not accept refunds. If in the rare event that the flowers are damaged, please contact us by email, support@fleursdepargne.com or phone 604-729-5729. We will strive to do everything in our power to assist.